Terms & Conditions

Effective Date: January 1, 2026

Welcome to Uptown Travels. By accessing our website, making an inquiry, or booking any travel package or service through us, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or booking our travel services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Booking Confirmation

• All bookings are subject to availability.
• A booking is confirmed only after receiving the required payment and written confirmation from Uptown Travels.
• We reserve the right to refuse or cancel any booking when necessary.

3. Pricing

• All prices are subject to change without prior notice until the booking is confirmed.
• Prices may vary due to seasonal demand, fuel surcharges, government taxes, or supplier price changes.
• Any applicable taxes or service charges will be clearly communicated during booking.

4. Payments

• Advance payment may be required to confirm your reservation.
• The remaining balance must be paid before the travel date as communicated during booking.
• Failure to complete payment may result in cancellation of your booking.

5. Cancellation Policy

• Cancellation requests must be submitted in writing via email or an approved communication channel.
• Cancellation charges may apply depending on the travel package, hotel, airline, or service provider.
• Some bookings may be completely non-refundable.

6. Refund Policy

• Approved refunds will be processed according to the policies of the respective hotels, airlines, transport providers, or tour operators.
• Processing times may vary depending on banks and payment providers.
• Service charges and transaction fees may not be refundable.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and travel information.
• Ensuring passports, visas, and travel documents are valid.
• Following local laws and regulations during travel.
• Arriving at departure locations on time.

8. Changes to Itinerary

Travel schedules may change due to weather conditions, road closures, airline schedules, government regulations, or unforeseen circumstances. Uptown Travels reserves the right to modify itineraries when necessary while making reasonable efforts to provide suitable alternatives.

9. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against cancellations, medical emergencies, baggage loss, accidents, and travel delays.

10. Limitation of Liability

Uptown Travels acts as an intermediary between travelers and third-party service providers such as hotels, airlines, transportation companies, and tour operators. We are not liable for delays, cancellations, accidents, injuries, loss of luggage, natural disasters, strikes, political events, or circumstances beyond our reasonable control.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of Uptown Travels unless otherwise stated. Unauthorized copying or reproduction is prohibited.

12. Website Usage

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Distribute malicious software or harmful content.
• Interfere with the normal operation of the website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts.

15. Changes to Terms

Uptown Travels reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page with the revised effective date.