Cancellation & Refunds

Cancellation & Refund Policy

Effective Date: January 1, 2026

At Uptown Travels, we strive to provide a smooth and enjoyable travel experience. We understand that travel plans may change due to unforeseen circumstances. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are handled for our travel packages and related services.

1. Booking Cancellation

  • All cancellation requests must be submitted in writing via email or another approved communication channel.
  • The cancellation date will be considered the date on which we receive your request.
  • Verbal cancellation requests may not be accepted.

2. Cancellation Charges

Cancellation fees depend on the timing of the cancellation and the policies of hotels, airlines, transport providers, and other travel partners.

  • More than 30 days before departure: Minimal administrative charges may apply.
  • 15–30 days before departure: Partial cancellation charges may apply.
  • Less than 15 days before departure: Higher cancellation charges may apply.
  • No-show or same-day cancellation: Generally non-refundable.

The exact cancellation charges may vary depending on the booked package and third-party supplier policies.

3. Non-Refundable Services

The following services may be non-refundable:

  • Promotional or discounted travel packages.
  • Flight tickets with non-refundable fare rules.
  • Hotel reservations marked as non-refundable.
  • Visa processing fees.
  • Government taxes and statutory charges.
  • Travel insurance premiums.

4. Refund Eligibility

Refunds are subject to the cancellation policies of hotels, airlines, transport providers, tour operators, and other third-party service providers involved in your booking.

If any refund is approved, it will be processed after deducting applicable cancellation charges, service fees, transaction fees, and any non-refundable expenses.

5. Refund Processing Time

  • Approved refunds are generally processed within 7–14 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

6. Changes by Uptown Travels

If a trip is cancelled by Uptown Travels due to operational reasons, supplier issues, or circumstances within our control, eligible customers will be offered one of the following:

  • A suitable alternative travel package.
  • Travel credit for future bookings.
  • A refund, subject to supplier policies.

7. Force Majeure

Uptown Travels shall not be held responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods or earthquakes
  • Heavy snowfall or landslides
  • Political unrest
  • Government restrictions
  • Pandemics or epidemics
  • Airline operational issues
  • Strikes or labor disputes

Refunds in such cases will depend on the policies of the respective service providers.

8. Booking Modifications

Requests to change travel dates, destinations, hotels, or package details are subject to availability and may incur additional charges.